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Coordinator, Customer Support Level 2 - Hybrid
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Full-time
- The Level 2 Security Technical Support position exists within Interface's Customer Support Organization centered around Security Lifecycle Support.
- Business Security services supported are Analog and IP-based which include CCTV, Video, Two-Way Audio, Fire, Access Control, and Intrusion service offerings.
- Level 2 Security Support Analysts are required to provide real-time support through various channels including ticket management applications, email, chat, and phone.
- Act as primary point of contact for Customer and Field Engineer channels for Fire, Business Intelligence, Access Control and Sonitrol lines of business
- This includes security/video equipment, carrier circuitry, customer wiring, customer hardware, software applications, and successful signal and video verification delivery for the alarm monitoring centers.
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