University of California - Irvine Health

The incumbent will also possess responsibilities to work in tandem with the I.S. department when creating templates and specific changes to event types and other areas.. Demonstrated experience using office equipment such as a printer, copier, fax, scanner. Minimum 1 year experience working in a customer service position with high utilization and reliance upon an electronic medical scheduling system (Quest, Epic, etc.). Bilingual skills in English and Spanish and/or Vietnamese. For more information, please contact UCI's Employee Experience Center (EEC) at [emailprotected] or at (949) 824-0500, Monday - Friday from 8:30 a.m. - 5:00 p.m.

administration

Updated: Apr 12, 2024 Location: Anaheim Job Type: Department: Patient Access Center UC Title: ACCESS REPR PRN
Position Number: 40320491
Reports to: Patient Access Services Mgr 2
Working Title: Principal Access Rep
Cost Center: PAC Auth Administration (428574)
Bargaining Unit: AFSCME
FLSA: Nonexempt
Date Created: 4/04/2024
Job Code: 009099
Hours: 40
Shift: Variable Shift
FTE: 1
Position Summary:
The incumbent provides high quality customer service to facilitate the framework for scheduling appointments effectively scheduling specialty referral appointments or to make appointment modifications as a result of operational changes. The incumbent works with management to obtain necessary approval(s) and makes changes to EPIC schedules/templates. The incumbent will create EPIC templates for new and established clinical faculty, ensuring that templates align with contractual obligations and established department policies. The incumbent will also possess responsibilities to work in tandem with the I.S. department when creating templates and specific changes to event types and other areas. Provides support as a liaison between Practice Managers, Physician leaders, Patient Access Center staff and all clinical/nonclinical areas within the Medical Center, while applying expert understanding of each clinic's unique scheduling requirements.
Total Compensation
In addition to the salary range listed below, we offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our:
Compensation practices ( https://www.hr.uci.edu/partnership/totalrewards/compensation.php ) and
Benefits ( https://careersucirvine.ttcportals.com/pages/benefits ).
Salary Range:
Hourly Rate Minimum $25.61 Midpoint $28.75 Maximum $31.89
Required Qualifications:
Demonstrated experience using a computer, including data entry and retrieval
Demonstrated experience using office equipment such as a printer, copier, fax, scanner
Demonstrated knowledge of insurance programs and/or government programs
Ability to establish and maintain effective working relationships across the Health System
Ability to maintain a work pace appropriate to the workload
Must demonstrate customer service skills appropriate to the job
Excellent written and verbal communication skills in English
Minimum 1 year experience working in a customer service position with high utilization and reliance upon an electronic medical scheduling system (Quest, Epic, etc.)
Minimum 1 year experience scheduling patient appointments for multiple medical specialty clinics
Experience with MS Excel
Ability to work independently with minimal supervision and direction
Must possess the skill, knowledge and ability essential to the successful performance of assigned duties
Preferred Qualifications:
Demonstrated knowledge of medical terminology
Previous experience utilizing Quest in a call center environment
Minimum 6 months experience working at UCI Medical Center's Call Center
Bilingual skills in English and Spanish and/or Vietnamese
Knowledge of University and medical center organizations, policies, procedures and forms
Conditions of Employment:
The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:
Background Check and Live Scan
Legal Right to Work in the United States
Vaccination Policies
Smoking and Tobacco Policy
Drug Free Environment
The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.
California Child Abuse and Neglect Reporting Act
E-Verify
Pre-Placement Health Evaluation
Details of each policy may be reviewed by visiting the following page: https://hr.uci.edu/new-hire/conditions-of-employment.php
Closing Statement:
The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.
We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.
UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact UCI's Employee Experience Center (EEC) at [emailprotected] or at (949) 824-0500, Monday - Friday from 8:30 a.m. - 5:00 p.m.
Physical, Mental, & Environmental Demands
To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation. Share: mail Apply for this Job #J-18808-Ljbffr

START NEW SEARCH