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Contact Center Representative - Level 1
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$60,000 a year
Full-time
- The Contact Center Representative I provides friendly and efficient service to all Apple Bank clients (both internal and external) and is responsible for resolving issues in an efficient and timely manner while adhering to contact center/complaint management procedures and department guidelines.
- Safeguard customer accounts and information for privacy and accuracy and adhere to call authentication procedures.
- Identify and escalate calls related to areas of concern or those of a suspicious nature.
- Comply with department call classification wrap-up codes, sales management call logging, and Calabrio metadata logging with each customer interaction.
- Basic ATM & debit card inquiries
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