Bankers Trust

There are important qualities you look for in an employer meaningful work, community engagement, competitive benefits, commitment to employee development, and so many more.. Balances cash drawer daily, or more often as needed, including periodic batching of cashed checks. Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded. Some clerical, administrative, cash handling, sales or customer service experience. Lifestyle Accounts that provide employees with reimbursement for the things that are most important to them such as childcare, student loan payments, gym memberships, pet insurance and much more.

consumer services representative

Consumer Services Representative (Teller) PT Casual BT- North
Location Des Moines, IA
# of openings 1
Apply Now (https://phh.tbe.taleo.net/phh03/ats/careers/v2/applyRequisition?org=BANKERSTRUST&cws=37&rid=1653)
Job Brief
Provide superior and quality customer service; provide customers efficient and accurate transaction processing; identify relevant referral opportunities and cross-sell bank products.
There are important qualities you look for in an employer meaningful work, community engagement, competitive benefits, commitment to employee development, and so many more. At Bankers Trust, our team members experience an inclusive and community-focused culture and were proud of the premier workplace weve created. We regularly receive best in class results through our biennial employee engagement survey. Were also proud to receive recognition from others, including our designation as a Best Place for Working Parents, being a four-time recipient of the Greater Des Moines Partnerships Inclusion Award, and being named one of the Best Businesses Supporting Local Charity by readers of the Business Record.
Job Summary:
Provide superior and quality customer service; provide customers efficient and accurate transaction processing; identify relevant referral opportunities and cross-sell bank products.
Primary Functions and/or Responsibilities:
Will be involved in ordering, receiving, verifying, and distributing cash
Balances cash drawer daily, or more often as needed, including periodic batching of cashed checks
Scans and processes daily transactions (Branch capture)
Perform as a team member in allocating and coordinating the work flow
Ability to be responsible for bank opening/closing and opening/closing of the vault while following proper procedures
Admits customers to safe deposit boxes (most locations)
Identify relevant referral opportunities and make referrals to promote the banks product and services; consistently cross-sells bank products at every opportunity.
Ability to train new employees and answer co-worker questions
Makes concentrated effort to solve customer problems and refers customers to a relationship banker/manager for issues that cannot be resolved at the teller line.
Follows teller over/short policy
Accepts all retail and/or commercial deposits, and payments for loans; verifying cash and endorsements and giving customers their receipts
Identifies customers and cashes checks or refers customers to management for authorization to cash checks
Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded
Provides additional customer services and information including Cashiers Checks, Savings Bonds, Stop Payments, and Certificates of Deposit
Promote and maintain positive relations with all contacts, customers and potential customers
Answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies
Comply with all department, company, and regulatory policies and procedures
Contribute to the fulfillment of department and company objectives and goals
Education and/or Experience:
High school diploma or equivalent
Specific Skills, Knowledge & Abilities:
Strong communication skills
Strong customer relation skills
Ability to problem solve
Organizational skills
Relevant computer skills
Ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with Bank exposure to loss or fraud
Ability to work in a team environment
Honesty and integrity
Ability to work in a fast paced environment
Ability to work well under pressure
High degree of accuracy
Some clerical, administrative, cash handling, sales or customer service experience -- Preferred
10-key Preferred
Knowledge of various federal regulations including Bank Secrecy Act, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Bailey Act, Regulation E and teller roles and responsibilities relating to each act -- Preferred
In-depth knowledge of all bank deposit products and policies Preferred
Basic knowledge of bank loan, trust, and investment center products Preferred
Part-time Casual: Avg. Hrs. /Wk.: 20 hours per week
WORK SCHEDULE: Part Time Casual: Avg. Hrs. /Wk.: Less than 20 hours per week
Hours vary between 7:30 a.m. to 5:45 p.m. Monday Friday and every Saturday from 8:30 a.m. to 12:30 p.m.
Hiring Salary Range
The hiring range below reflects targeted base salary. Actual compensation will be determined based on the candidates prior related experience & education and will be finalized at the time of offer. In addition to base salary, most positions are also eligible to participate in our annual bonus program. Select positions may also be eligible to earn incentives and/or commissions. Hiring Salary Range: $17.00 - $20.00 (Annualized at 40 hours per week: $35,360 - $41,600)
Benefits
Group Health, Dental, and Vision Insurance
Generous Paid Time Off (PTO)
Volunteer Time Off (VTO)
401(k) plan with lucrative company match
Tuition assistance
Company Paid Life Insurance
Paid Parental Leave
Lifestyle Accounts that provide employees with reimbursement for the things that are most important to them such as childcare, student loan payments, gym memberships, pet insurance and much more.
Team Member Banking - a suite of products and services with special benefits for employees
Hybrid Eligibility: Position will be onsite.
AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
PROTECTED VETERANS AND INDIVIDUAL WITH DISABILITY<br/><br/>#J-18808-Ljbffr

START NEW SEARCH