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Consumer Contact Center GR Site Leader
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- Discover a career in banking at Fifth Third Bank.
- Senior level Contact Center Manager responsible for Bancorp Consumer Customer Service and Messaging.
- Responsible for the Contact Center Phone and Messaging groups for support of inbound Customer Service of existing Fifth Third customers in all Affiliates.
- Utilize Lean Six Sigma principles to evaluates and enhances process controls as necessary to reduce risk and improve efficiency.
- Stays informed of new developments within the contact center industry by attending various association meetings and review of benchmark reporting.
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