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Concierge Associate
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- Job DetailsJob LocationPWCCIN - Cincinnati, OHPosition TypeFull TimeJob CategoryCustomer ServiceDescriptionJob Title: Concierge Associate Reports To: The Concierge Associate will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership.
- Represent SPS and our clients positively in all interactions (in person, on the phone, and over email)Oversee the quality of the lobby concierge experience while demonstrating a spontaneous desire to assist others and provide excellent serviceExhibit a courteous and gracious personality even in stressful situationsKeep building secure by receiving guests and contacting associated client host, coordinating with Building Security, and managing access levels for clients.
- Field questions about bike storage, mail room, loading dock, and other common inquiriesDirect requests to building maintenance, SPS staff and clients.
- Arrange for car/limo services when requested.
- Provides reception or concierge (front of office) or mail/office services (back of office) coverage as needed.
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