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Computer User Support Specialist Intermediate with Security Clearance
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Full-time
- We are seeking a dynamic Computer User Support Specialist who will be the cornerstone of our technical support team, ensuring seamless operations for end-users encountering computer system, software, and hardware challenges.
- In this role, you will deliver prompt and effective solutions while delivering top-tier customer service.
- Leveraging cutting-edge remote support tools and an advanced ticketing system, you'll expertly diagnose and resolve issues, all while meticulously documenting interactions.
- Additionally, you'll have the opportunity to showcase your expertise through on-site visits, offering hands-on troubleshooting and valuable training sessions.
- Knowledge of various software platforms including Windows, iOS/Android, Microsoft Office, McAfee HBSS and HIPS, Citrix VDI, SharePoint, TCP/IP networking, and Microsoft Active Directory Education / Certifications
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