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Computer User Support Specialist
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Full-time
- Link Solutions is seeking a Computer User Support Specialist (Senior-Level) to join our team in Aberdeen Proving Ground, MD.
- The Computer User Support Specialist will support the DEVCOM HQ CIO G6 Mission Support Center (MSC).
- This role provides above baseline/Tier 2 concierge-like support to more than three hundred users by email, Microsoft Teams, tickets assigned within the ServiceNow incident tracking system, or walk-in issues.
- Provide troubleshooting and support using automated tools and diagnostics for various hardware and software platforms including but not limited to Windows 10, iOS, Microsoft Office 365, OneDrive, Trellix HBSS and HIPS, SharePoint, and Microsoft Active Directory.
- IAT Level II Certification per DoD Directive 8140 (CompTIA Security+ CE, CCNA Security Training, CySA+, GICSP, GSEC) equivalent or higher.
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