Upvote
Downvote
Computer Technician Principal, PC Refresh
Share Job
- Suggest Revision
Temporary
- The technical staff engaged in the deployment is required to work closely with the client PMO (Program Management Office) to provide continuous improvement in the quality and quantity of deployed systems.
- Desk Side: Deskside technicians provide on-site support for incident resolution when remote support is unable to provide a solution.
- The technicians also provide end-user support, troubleshooting assistance to resolve end-user incidents, and coordinate with other MITS organizations or vendors to resolve end-user incidents.
- Desk Side support is intended to provide "physical touch" remediation for Hardware and Software incidents when that is required.
- Nonetheless, there are times when Desk Side technicians can and should use remote tools to remediate an incident that Service Desk was not able to fix.
Active Job
Updated 5 days agoSimilar Job
Relevance
Active