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Computer Support Technician
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Full-time
- Netrix Global, award-winning provider of cybersecurity and end-to-end IT services, seeks a Computer Support Technician to provide timely and accurate technical support to internal employees and client employees; answer questions or resolve computer problems for clients in person, via telephone, or from remote location.
- Provide assistance concerning the use of computer hardware/software and related systems and services, including printing, installation, word processing, electronic mail, and operating systems.
- Monitor and respond to assigned incident management queues promptly and document all research, troubleshooting and resolutions accurately.
- Provide AV and/or Conference Room Support as needed per the client.
- Acquire and maintain a working knowledge of ITIL Incident and Change Management functions.
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