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Community Liaison
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$40,000 - $42,000 a year
Full-time
- My Ombudsman exists to help people with and without disabilities get the care they need from their MassHealth health plans.
- The Bilingual Community Liaison’s role is to respond to inquiries and complaints from MassHealth members with guidance, information, and referrals in their primary language or English.
- The Bilingual Community Liaison will work under the direct supervision of My Ombudsman’s Service Team Director.
- The Bilingual Community Liaison (CL) receives and responds to inquiries from the general community and conducts intakes for members of MassHealth health plans when they have a complaint or need help accessing their plan’s benefits and services.
- Our Community Liaison team has a “no wrong door” approach, meaning that even if the issue is outside the scope of My Ombudsman, they will provide referrals to other organizations that can help.
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