Community Medical Centers

The Volunteers & Visitor Services Manager is responsible for the overall supervision of the Communications Department, Volunteer Services Program, and the Gift Shop.. Community Medical Center is a licensed 150 bed hospital comprising adult and pediatric health care delivery systems and is part of Lifepoint Health and Billings Clinic.. We are proud to be the only hospital in Montana to earn The Joint Commission’s Gold Seal of Approval for Advanced Certification in Perinatal Care; to have Western Montana’s only Chest Pain Accreditation, and our Cancer Center is accredited by the Commission on Cancer in advanced clinical care, scientific research, and technological inventions.. We have also been named the #1 Rehab Hospital in Montana by U.S. News & World Report, ranking care of patients recovering from events such as stroke, traumatic brain injury, and severe burns.. Nestled in the Rocky Mountains of western Montana, between Glacier and Yellowstone national parks.

visitor services manager

This is a full time (1.0 Status Exempt) day shift Volunteers & Visitor Services Manager position in the Communications department. POSITION SUMMARY The Volunteers & Visitor Services Manager is responsible for the overall supervision of the Communications Department, Volunteer Services Program, and the Gift Shop. PRIMARY (ESSENTIAL) DUTIES <ul> <li>The hospital front desk operations including providing/demonstrating excellent customer service and conflict resolution skills, staffing, scheduling, staff supervision, payroll and continuous process improvement of front desk procedures. </li><li>The gift shop operations including staffing, ordering, pricing, inventory, maintaining the POS computer and database, paying invoices, merchandising, payroll deduct reports and supervising volunteers/employees. </li><li>Volunteers including recruiting, onboarding, supervising and recognition. </li><li>Management of the volunteer services fund. </li><li>General leadership responsibilities including monthly meetings (i.e. code Blue and Workplace Violence), attending Wednesday leadership meetings, safety huddle and other meetings as appropriate. </li></ul> EDUCATION AND EXPERIENCE Minimum Education: <ul> <li>High School diploma required. </li></ul> Preferred Certification(s): <ul> <li>Bachelor’s Degree preferred. </li><li>Health care experience in Volunteer Services and 3 years of retail experience preferred. </li></ul> Minimum Work Experience: <ul> <li>Combination of 2-3 years health care experience in the volunteer, credentialing, or human resources areas. </li><li>Employee supervision experience. </li><li>Point of Sale and accounting experience with a high aptitude for computers. </li></ul> Required Skills: <ul> <li>Ability to communicate effectively and diplomatically within a multi-functional team representing broad age ranges. </li><li>Strong organizational skills and attention to detail. </li><li>Ability to plan, organize, schedule, and successfully function in a fast-paced, service-oriented environment. </li><li>Computer experience including Microsoft Office Suite, as well as the ability to learn additional applications relevant to the position such as Point of Sale software. </li></ul> On-Call/Weekend Requirements:As needed. Benefits Summary: Work – Life Balance <ul> <li>Generous Paid Time Off Benefits </li><li>401K w/ Match </li><li>Health Insurance </li><li>Life Insurance </li><li>Dental Insurance </li><li>Vision Insurance </li><li>Disability Insurance </li><li>Employee Wellness Programs </li><li>Employee Discounts </li><li>Health Savings Account w/ Match </li><li>Flexible Spending Account </li><li>Identity Protection </li></ul> Generous Education Benefits that include: <ul> <li>Tuition Reimbursement so you can continue to pursue your education goals. </li><li>Student Loan Repayment for your prior education expenses. </li><li>Continuing Education benefits that cover qualifying education programs. </li></ul> Culture & Perks Community Medical Center is a licensed 150 bed hospital comprising adult and pediatric health care delivery systems and is part of Lifepoint Health and Billings Clinic. Our Guiding Principles and Core Values are: Employees at Community Medical Center embrace our vision to create places where people choose to come for healthcare, physicians and providers want to practice, and employees want to work.  We do this through living our core values and using them as a foundation for our behaviors, decisions, and guiding us into the future. <ul> <li>Champion Patient Care– Demonstrate unwavering passion for delivering high-quality patient care by supporting and adhering to all policy, compliance, and regulatory requirements and understanding how your role directly supports and impacts patient care, resulting in the best outcomes. </li><li>Do the Right Thing– Act with integrity and honesty in every decision, taking accountability for your role and actions. </li><li>Embrace Individuality– Appreciate and draw upon the diverse skills and perspectives of all people, actively listening to understand and seeking common ground with peers, patients, and families. </li><li>Act With Kindness– Act with humility, compassion, and empathy, lifting others by making every moment matter through meaningful recognition and feedback. </li><li>Make a Difference Together– Celebrate the success of building strong relationships and fostering trust through collaborative teamwork that produces innovative solutions. </li></ul> Community Medical Center – Leading the Way in Patient Care <ul> <li>We are proud to be the only hospital in Montana to earn The Joint Commission’s Gold Seal of Approval for Advanced Certification in Perinatal Care; to have Western Montana’s only Chest Pain Accreditation, and our Cancer Center is accredited by the Commission on Cancer in advanced clinical care, scientific research, and technological inventions. We have also been named the #1 Rehab Hospital in Montana by U.S. News & World Report, ranking care of patients recovering from events such as stroke, traumatic brain injury, and severe burns. </li></ul> <ul><li>Lifepoint Health is among “America’s Greatest Workplaces for Diversity” for 2024. Lifepoint earned a full five-star rating by Newsweek on the list of large companies “recognized by their employees for genuinely respecting and valuing individuals from different walks of life." This is an incredibly meaningful recognition for our organization that shines a light on all of our core values – especially Embrace Individuality. </li></ul> For more information about Community Medical Center, please call (406) 728-4100 or visit: communitymed.org For more information about Lifepoint Health, visit: lifepointhealth.net Missoula Welcomes You Home <ul> <li>CMC is located on a 45-acre campus in Missoula, Montana. Nestled in the Rocky Mountains of western Montana, between Glacier and Yellowstone national parks. Our diverse community serves as western Montana’s hub for education and healthcare and offers the perfect blend of four-season outdoor recreation, small town charm and big city amenities. </li><li>Missoula has been named #1 for “fun” for young adults by Smart Asset, the personal finance website, that compiles U.S. Census data and Missoula ranks second in the country for the number of entertainment venues per capita and is close behind when it comes to restaurants and bars. On any given day you can enjoy one of Missoula’s concert venues, restaurants, breweries, hiking trails, ski resorts, and more! </li></ul> For more information about living in the great community that makes us Missoula, please visit: destinationmissoula.org Every effort has been made to make this job description as complete as possible. However, it in no way states or implies that these are the only duties the incumbent will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is a logical assignment to the responsibilities, assigned with or without notice. COVID-19 Update: Community Medical Center is hiring top talent, but we also have a mission of Making Communities Healthier, which means keeping our community safe and to reduce the risk of exposure. We have modified our conditions of employment to include COVID-19 vaccination unless a documented medical or religious exemption is approved. This position is subject to Drug and Alcohol Testing according to MT Law39-2-205-39-2-211.

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