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Collections Specialist 2
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- The Billing Specialist 2 will locate and notify holders of 121+ day delinquent accounts, attempt to recover payments, and work with account holders to reconcile past-due accounts.
- Reviews terms of sales, service, or credit contracts; provides options to customers for debt repayment; establishes repayment schedules based on customers' financial situations
- Records pertinent data on collection efforts and customer financial status in database
- Manage non-routine problem solving and conflict resolution to offer excellence in customer relations
- Performs administrative and clerical functions as needed such as recording address changes and purging inactive records
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