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Cloud Software Support Specialist
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Full-time
- We are looking for a Cloud Software Support Specialist who is ready to join our mission in creating a #CyberFit future!
- As a Cloud Software Support Specialist you will be responsible for supporting MSPs, partners and customers of Acronis, and resolving Acronis Cyber Platform technical incidents with the help of available resources (Knowledge base, public and internal documentation), your own expertise and cooperation with colleagues within Support organization.
- 1 or more years of work experience in a similar role (preferably in Hosting tech support or Managed Service Provider business)
- Awareness of the modern Virtualization technologies (experience deploying and managing virtual machines on VMware ESXi / Microsoft Hyper-V clusters) – as a strong plus
- Experience with Business applications (MS Exchange, MS SQL, MySQL, Oracle DB, Citrix XenApp, NTP servers) – as a strong plus
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