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Client Services Representative
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Full-time
- Under the functional direction of the Global Capital Purchasing Leader and direct coaching by the Project Procurement Coordinators (PPC), the Client Services Representative (CSR) serves as direct interface between the Global Capital Purchasing (GCP) organization (procurement planning, sourcing and expediting activities) and supports Dow Stakeholders and partners on procurement work processes and transactional systems for capital project purchasing, planning and execution.
- The role supports the following transaction types: Process Material Specification Transmittal (MST) Packages Request for Quotes Spot Purchase Orders Addendums Finalization of all transactions Primary Responsibilities: Workload Efficiency and Quality Management for MST's and/or Transactions Adhere to the agreed cycle times between Engineering Solutions (ES) and GCP. Monitor quality of documents submitted by ES and provide work process guidance.
- Ensure documents submitted to internal partners, stakeholders, and suppliers comply with GCP quality standards.
- Functional Mailboxes and MST Package Processing Monitor functional mailboxes for new incoming MST’s.
- Enter MST/Purchase Order information into tracking database.
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