Moving Mentor

Client Services Manager / Client Services Director. Ideal candidates will show the skills and drive to grow into the larger, leadership role of a Client Services Director, who will oversee and participate in many projects at one time.. If you have a talent for multi-layered projects, have high emotional intelligence, and would relish meaningful work supporting older adults and their well-being, we encourage you to apply.. Strong affinity for working with older adults ( While it is not required, experience helping an older adult with a move or similar transition is a plus.). Ability to be on your feet for several hours at a time (with breaks); ability to handle tools of the packing/moving trade, such as tape guns and box cutters, able to bend and reach to pack and unpack and facilitate client sorting and organizing projects.

client services director

Client Services Manager / Client Services Director    Moving Mentor (a division of Best of Care, Inc.) is dedicated to helping older adults and their family members. Moving Mentor offers consulting, hands-on help with downsizing, move management, and professional organizing services. We are a warm and welcoming team and part of the larger Best of Care family, a state-wide company that also provides private home care and care management services. We work in a growing industry with opportunities for career growth and development.    We are looking for one or more Client Services Managers to oversee and carry out Moving Mentor client projects. Ideal candidates will show the skills and drive to grow into the larger, leadership role of a Client Services Director, who will oversee and participate in many projects at one time. If you have a talent for multi-layered projects, have high emotional intelligence, and would relish meaningful work supporting older adults and their well-being, we encourage you to apply.     Pay range: $30-40/hour, depending on experience and responsibility.   Responsibilities     <ol><li>Project management and implementation: Plan and implement all aspects of a client’s move or home organizing project. Common tasks include pre-move rightsizing, floor planning and logistics, and helping clients get unpacked, set up, and settled in their new homes. </li></ol>  <ol><li>Facilitation: Provide empathetic, client-centered support, focused on the client’s physical, mental, and emotional well-being. Strong listening skills are a must, as is the ability to communicate clearly and respectfully (orally and in writing) with clients and their family members, as well as with other allied professionals (e.g., estate attorneys and realtors). </li></ol>  <ol><li>Strategic planning and collaboration: Attend initial client calls and consultations for both moves and home organization projects. With client input, devise a responsive plan and a timeline to meet the client’s needs and goals, and then ensure the plan is carried out in a way that minimizes stress and overwhelm. </li></ol>  Note: This position will start as a part-time position, with the potential for growth into a full-time role. (Benefits accompany a steady 30-hour/week schedule.) Schedules do vary and are set weekly/bi-weekly to meet client and company needs. Client work (rightsizing & facilitating) and client moves/unpacks are most often scheduled during weekdays.   Requirements  <ul><li>Strong affinity for working with older adults (While it is not required, experience helping an older adult with a move or similar transition is a plus.) </li><li>Trustworthiness / a strong sense of ethics </li><li>Excellent listening and communication skills </li><li>Discretion and sensitivity when working with clients in their homes </li><li>Openness to being coached and adaptability  </li><li>Proven success managing projects and solving problems  </li><li>Capacity to delegate and direct a team  </li><li>Comfort with technology; facility with tablets, smart phones, apps, databases (or evidence of willingness to learn) </li><li>Minimum of a bachelor's degree or equivalent life/work experience  </li><li>Ability to pass CORI check  </li><li>Ability to be on your feet for several hours at a time (with breaks); ability to handle tools of the packing/moving trade, such as tape guns and box cutters, able to bend and reach to pack and unpack and facilitate client sorting and organizing projects.  </li><li>A flexible schedule </li><li>A reliable vehicle for work-related travel  </li></ul>   What Moving Mentor Offers You:  <ul><li>The opportunity to thrive in a rapidly growing team and company  </li><li>A positive, supportive culture  </li><li>Paid training  </li><li>Opportunities for more hours as we expand in and outside of Western Massachusetts  </li><li>The benefit of Moving Mentor’s 30 years of experience in the senior move management industry and the referral resources available through Best of Care, Inc. </li><li>Mileage and travel time reimbursement </li><li>With more than 30 hours/week: opportunity for health/dental insurance, 401K, PTO, paid sick time. </li></ul>  Please send a resume and a short cover letter explaining your interest in this position by Friday, May 31 to Info@movingmentor.com.

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