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Client Service Manager
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- Great Place to Work®Most Loved Workplace® Forbes Best-in-State EmployerClient Service ManagerPRIMARY PURPOSE: To manage accounts of multiple client service programs or single large national program; to maintain client, client broker and key vendor relationships; and to manage program procedures and processes that impact customer satisfaction ensuring consistency in process within the account as well as client retention.
- ESSENTIAL FUNCTIONS and RESPONSIBILITIESPerforms client renewal and Client Service Instruction preparation for assigned clients.
- Coordinates pricing and completes location coding parameters; prepares and distributes stewardship and other reports.
- Coordinates client invoicing, audits and accounts receivable follow-up for assigned clients.
- Colleague to pursue CPCU, AIC and/or ARM or other related designation required.
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