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Cisco Voice Engineer
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- Job Title: Cisco Voice Engineer
- Responsible for resolving and supporting within the NOC via remote control solutions and on-site client support of medium/high complexity incidents (pertaining to but not limited to: WAN and LAN connectivity, routers, firewalls, and security) as well as service requests, perform escalations, generate daily tickets for the services and support provided.
- Support disaster recovery solutions and executes Severity/Crisis Management process with communication to IT department, and other departments including management, vendors and clients during a planned or unplanned outage.
- Setting up and configuring Alerts, Remote Monitoring Tools, and knowledge transfers for the NOC to commence client support and services.
- Interface with client’s executives, technical representatives, other technology services department/personnel, UDT partners, and all levels of UDT employees to ensure that operational procedures, accurate escalation processes, timely document registration within UDT’s Professional Service Automation (PSA) tool and status updates are performed and streamline workflow is maintained to ensure customer satisfaction.
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