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Care Team Lead
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- To develop, implement, and maintain the delivery of world-class service including quality assurance, client services, and workforce management ensuring departmental objectives are met.
- Leads efforts to refine Service Center measures and tracking systems for program improvements.
- Supervises a Service Center unit (team) providing leadership, direction, and support and monitors team's daily performance.
- Communicates with upper management regarding unit issues and resolutions.
- Strong customer service skills including call center client processes and procedures
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