Integrated Resources, Inc (IRI)

Telephonic Nurse Assistant - Work From Home. Location: This is a WAH position and location can be anywhere in US.. Job Summary: The Care Manager, Telephonic Nurse Assistant 2 receives inbound calls from members; calls may include providing reminders of preventive screenings, assists with transferring calls to nurses, and answer general questions from members.. The NAL Care Manager, Telephonic Nurse Assistant 2 is knowledgeable about Client systems, is able guide members to in-network providers, answer general benefit questions, assist with basic access to care needs, and assist members with finding online tools, resources available through Client.com and referring to support programs.. Job Description: The Nurse Advice Line is an inbound call center that provides Client members with nursing advice.

nurse assistant

Telephonic Nurse Assistant - Work From Home 10am -6:30pm EST (Mon- Fri) The only change in required is: Must have internet speed of at least 25/10****** Location: This is a WAH position and location can be anywhere in US.****** REQUIRED For Role: • Must have lockable office and separate workspace (follow up will be done to confirm the separate, private workspace). Candidate will be working with private information for Client. • Must have internet speed of at least 25/10 • Hours: Training will be 9:00am to 5:30pm EST (2 weeks), but after training Must be able work an 8 hour shift Monday through Friday between the hours of 10:00 AM to 6:30 PM Eastern Time Location: This is a WAH position and location can be anywhere in US. Job Summary: The Care Manager, Telephonic Nurse Assistant 2 receives inbound calls from members; calls may include providing reminders of preventive screenings, assists with transferring calls to nurses, and answer general questions from members. The NAL Care Manager, Telephonic Nurse Assistant 2 is knowledgeable about Client systems, is able guide members to in-network providers, answer general benefit questions, assist with basic access to care needs, and assist members with finding online tools, resources available through Client.com and referring to support programs. The position is work at home with proven performance and ability to be self-directed and work independently. Job Description: The Nurse Advice Line is an inbound call center that provides Client members with nursing advice. The NAL Telephonic Assistant 2 role is work at home. The NAL Telephonic Assistant 2 performs duties as assigned: • Utilizing established process, identify members appropriate for nurse intervention • Provide accurate and appropriate non-clinical guidance • Utilizing available resources and benefits ensure member is aware of and participating in all non-clinical programs and services offered • Ensure members are aware system generated preventative health care services • Educate and assist member with plan education; offer support with managing network participation by using your knowledge of members benefit plan and Client approved resources • Provide assistance to members experiencing access to care issues • Required hours are [ 10 am – 6:30 PM EST ] REQUIRED QUALIFICATIONS: • Must have HS Diploma/GED • Must have lockable office and separate workspace (follow up will be done to confirm the separate, private workspace). Candidate will be working with private information for Client. • Must have internet speed of at least 25/10 • Excellent Computer competency skills to include the ability to utilize multiple computer systems • Previous call center type experience is desirable • Prior medical knowledge is desirable • Candidates with back ground in insurance is desirable • Ability to multi-task effectively- toggle, talk and type at the same time • Professional verbal and written communication skills • Ability to work independently, and within a team virtually • Ability to work with minimal supervision, take initiative, have strong analytical skills, and strong attention to detail • Must be passionate about contributing to an organization focused on continuously improving consumer

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