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Care Coordinator
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- Works independently and consistently exercises discretion and sound judgment in engaging and assessing the complex needs of elderly or frail clients by gathering information and developing their care plans.
- Conducts intake assessments for new program participants within prescribed time frame and provides case management services, by informing clients and their families of the benefits and services they may qualify for, and assists in obtaining such services.
- Responds to clients, authorized representatives, collateral contacts and other contacts within 24 hours
- Makes appropriate referrals, monitors client services in the appropriate time frames, seeks supervisory guidance as required, documents services provided and completes billing as prescribed by the department
- Maintains up-to-date and accurate client files and databases, as required by agency/programmatic policies and procedures, professional standards, and external requirements of all relevant regulatory, licensing or accrediting bodies
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