Medix

Medix is now hiring a 911 Call Diversion Clinician near Kent, WA!. POSITION SUMMARY: The 911 Call Diversion Clinician for 988 is a qualified Mental Health Professional who is trained to oversee calls, provide risk assessment oversight, and clinical decision making for calls that come into Valley Com 911’s Public Safety Answering Point (PSAP).. Responsible for supporting 911 Call Diversion Specialist in assessing for risk of harm, mental illness and ensuring that best clinical intervention practices are implemented.. Supports the 911 Call Diversion Specialist and Information and Referral Specialist staff with ongoing and immediate feedback.. Ensure fidelity to risk assessment requirement outline by the 988 Suicide and Crisis Lifeline.

diversion

Medix is now hiring a 911 Call Diversion Clinician near Kent, WA! Pay: $37.23/hr + $5,000 Sign-On Bonus Schedule: Sunday - Wednesday (10am-6pm) POSITION SUMMARY: The 911 Call Diversion Clinician for 988 is a qualified Mental Health Professional who is trained to oversee calls, provide risk assessment oversight, and clinical decision making for calls that come into Valley Com 911’s Public Safety Answering Point (PSAP). This position is responsible for overseeing all activities of the 988 embedded clinical team while on shift, with a primary focus of diverting behavioral health crisis calls away from law enforcement responses when clinically indicated. QUALIFICATIONS AND EXPERIENCE NEEDED:<ul><li>Master’s degree in psychology/counseling or social work or related field required.</li><li>Mental Health Professional as defined by WAC 246-341-0200.</li><li>Experience in working with law enforcement, 911 operators, and first responders highly preferred.</li><li>Independent or associate licensure in counseling, or social work preferred.</li><li>Experience working with individuals in crisis required.</li><li>Excellent verbal, written, and typing skills required.</li><li>Experience of working within a call center preferred.</li><li>Telephone assessment or help line experience preferred.</li><li>Prefer experience in King County Public Mental Health System</li></ul> 911 Call Diversion Clinician Responsibilities<ul><li>Responsible for the direct oversight of 911 Call Diversion Specialist and general oversight and direction of other staff working the 988-phone line during scheduled shifts. This will include close monitoring and coaching of 911 Call Diversion Specialist.</li><li>Responsible for supporting 911 Call Diversion Specialist in assessing for risk of harm, mental illness and ensuring that best clinical intervention practices are implemented.</li><li>Ensures completion of appropriate screening and linkage to Next Day Appointments, Children's Crisis Outreach and Response System, Mobile Crisis Teams, Geriatric Regional Assessment Team, Designated Crisis Responders, and other outreach services for callers.</li><li>Supports the 911 Call Diversion Specialist and Information and Referral Specialist staff with ongoing and immediate feedback.</li><li>Ensures that all policies and procedures are followed by staff answering the line.</li><li>Assists 911 Call Diversion Specialists in identification of callers who are known to the agency and may have case plans on file.</li><li>Ensure that all calls are documented accurately and completely using the assigned electronic health record.</li><li>Ensure fidelity to risk assessment requirement outline by the 988 Suicide and Crisis Lifeline.</li><li>Ensures that all services delivered are consistent with compassionate, respectful, professional, and recovery-oriented services.</li><li>Contributes to a team atmosphere that is professional, congenial, and respectful.</li></ul>

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