Avani Tech Solutions Private Limited

Call Center Representative – 100% Remote job. Hiring for a Specialty Pharmacy position focused on supporting individuals who require complex and expensive drug therapies.. This is a back-office type of role, which requires pulling customer accounts and researching them to schedule a new prescription or potentially refill a prescription order while ensuring the patient receives their medication in a timely manner.. Being able to utilize Microsoft Office suite to go through their emails, basically set up an online account, reset a password, things of this nature which may be routine for a regular computer user.. Willing to work in 24/7 environment and sign a service agreement as per company norms.

representative

Call Center Representative – 100% Remote job 12+ Months contract Pay rate:$13.50/hr on W2 Role Description Job description - Hiring for a Specialty Pharmacy position focused on supporting individuals who require complex and expensive drug therapies. Silverlink Representatives are required to provide excellent customer service to patients and healthcare professionals. This position requires strong attention to detail, problem solving skills, and a performance-driven individual. Candidate should be prepared to do a lot of reading and researching to get the job done. This is a back-office type of role, which requires pulling customer accounts and researching them to schedule a new prescription or potentially refill a prescription order while ensuring the patient receives their medication in a timely manner. In most cases you will need to conduct an outbound call to resolve a customer's case. This role requires you to process cases in an efficient manner and you are measured on your ability to process no less than 14 tasks per hour as a core agent and this ability is essential to your success. Skillset Required Computer skills are a must. Being able to utilize Microsoft Office suite to go through their emails, basically set up an online account, reset a password, things of this nature which may be routine for a regular computer user. Candidate should be able to answer general questions about Office products. Specialized/Practical Knowledge <ul><li> Good proficiency on English language.</li><li> Computer literate, should be able to work with different programs and screens with the customer on the line.</li><li> Excellent grasping powers able to understand the various processes.</li><li> Team player with excellent verbal and written communication skill.</li><li> Willing to work in 24/7 environment and sign a service agreement as per company norms.</li><li> Ability to work in flexible work schedule, including holidays & weekends.</li></ul>

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