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Call Center Manager
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- Ocean Bay, a subsidiary of Three Saints Bay, LLC, and a Federal Government Contractor industry leader, is seeking a / Emergency Call Center Manager.
- Oversee and manage the Dispatcher Shift Bid process and develop related rules associated with an effective method.
- Provide Federal Management operational effectiveness reports for special operations throughout the contract option year (examples of, but not limited to: (Holiday Event staffing, Operation Blue Surge – Staffing and Statistics, Large Sporting Events, Civil Disobedience (protests/riots/rally’s), Political Gatherings (DNC/RNC/Debates/Presidential Visits).
- Electronic file review for all dispatch personnel – quality assurance program.
- Radio/Phone and Alarm reviews (daily) Assist in ensuring staff is attaining the required goals for dispatch operations.
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