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Call Center Customer Service Representative
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Full-time
- Answer incoming calls and entering customer information into our ticket system in order to open up a ticket for service.
- Staying on top of entering changes and adjustment or cancellations
- Make outgoing calls to our service providers to ensure customer service calls are handled in person
- Following up on service calls to ensure customer’s issues have been resolved and closing out calls.
- Call Center Customer Service Representative will also be taking part in a cell rotation for after-hours hotline support.
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