Upvote
Downvote
Call Center Agent - Hybrid
Share Job
- Suggest Revision
Full-time
- The SMG Primary Care Call Center Agent will appropriately gather information from patients in order to schedule appointments, process referrals, prepare prescription refills, and obtain basic clinical information.
- Answer patient telephone calls coming into the Primary Care Call Center using defined protocols and obtain necessary and required information from the patient in order to process the call.
- Follow SMG Best Practices by following pre-visit planning protocols to confirm patient insurance eligibility and contacting patients with upcoming appointments that have not confirmed through other means,
- Obtain post hospital and transitional care patient lists and proactively schedule these patients per protocol to be seen by their primary care provider (preferably within three to five days) or one to two weeks (minimally),
- Maintain an updated list for each provider of Medicare Annual Wellness patients and proactively schedule patients as openings become available.
Active Job
Updated 2 months agoSimilar Job
Relevance
Active