Navy Federal Credit Union

To receive escalated, moderately complex and/or urgent inquiries related to member accounts, General Ledger accounts, or Navy Federal systems, policies and procedures.. Resolve issues relating to General Ledger accounts and/or Navy Federal systems. Bachelor's Degree in Accounting and Business Administration or the equivalent combination of training, education, and experience. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive.. Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

business support specialist

Overview To receive escalated, moderately complex and/or urgent inquiries related to member accounts, General Ledger accounts, or Navy Federal systems, policies and procedures. To research and respond to branch and member impacting escalated situations, moderately complex account errors, and system issues under supervision. To assist with comprehensive testing and implementation of enhancements to existing software, and of new systems. Perform complex/difficult tasks with considerable latitude. This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you. Responsibilities <ul><li>Analyze, research and resolve problems and discrepancies related to member accounts/loans</li><li>Ensure software/systems meet regulatory and procedural requirements</li><li>Develop and recommend enhancements to improve operational processes and procedures</li><li>Identify and detect errors/omissions; resolve or arrange for the resolution</li><li>Involved in cross-organizational task groups concerning new automated systems, products and/or services</li><li>Perform research for process improvements</li><li>Recommend corrective action when discrepancies occur</li><li>Resolve issues relating to General Ledger accounts and/or Navy Federal systems</li><li>Test and implement software and/or processes</li><li>Work with other business units to resolve systems and equipment issues</li><li>Perform other duties as assigned </li></ul>Qualifications <ul><li>Ability to work independently and in a team environment</li><li>Advanced knowledge of branch systems and processes</li><li>Advanced research, analytical, and problem solving skills</li><li>Advanced skill applying research and interpretation of findings to respond to requests for information</li><li>Advanced skill exercising initiative and using good judgment to make sound decisions</li><li>Advanced skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations</li><li>Advanced skill navigating multiple screens and PC applications and adapting to new technologies</li><li>Advanced verbal and written communication skills </li></ul>Desired Qualifications <ul><li>Advanced knowledge of Navy Federal products, services, programs, policies and procedures</li><li>Advanced knowledge of accounting, credit, and/or lending principles and techniques</li><li>Bachelor's Degree in Accounting and Business Administration or the equivalent combination of training, education, and experience </li></ul>Hours: Monday - Friday, 8:00AM - 4:30PM Location: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive Pensacola, FL 32526 About Us You have goals, dreams, hobbies, and things you're passionate about—what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family, and passions. And we're looking for team members who are passionate about our mission—making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it: <ul><li> Military Times 2022 Best for Vets Employers</li><li> WayUp Top 100 Internship Programs</li><li> Forbes® 2022 The Best Employers for New Grads</li><li> Fortune Best Workplaces for Women</li><li> Fortune 100 Best Companies to Work For®</li><li> Computerworld® Best Places to Work in IT</li><li> Ripplematch Campus Forward Award - Excellence in Early Career Hiring</li><li> Fortune Best Place to Work for Financial and Insurance Services </li></ul>Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

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