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Business Solutions Architect
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- As a Business Solution Architect, you will work closely with Percepta and Client business leaders, product owners, internal business solutions and SME teams to create customer / agent experience solutions that best leverage Percepta and our clients' operating models and available technology toolsets.
- Understand and translate internal and external client requirements into a business solution that includes detailed requirements for IT, operations, workforce, reporting, analytics, knowledge base, and training.
- Solutions will include clear direction on implementation approach to enable PMO to successfully launch the initiative and adhere to internal processes and governance.
- Represent scopes of assigned projects in weekly executive project intake reviews, enabling appropriate decisioning for ongoing project support without additional cycle time for gathering additional information.
- Maintain the level of business and technical knowledge required to design effective CX and EX business solutions that align to business goals and within established strategic and technical frameworks.
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