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Branch Coordinator
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Full-time
- As a Fortune 500 company with 50+ facilities across the US and 18,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care.
- Branch Coordinators play an important role in ensuring Apria is paid for the services we provide by obtaining all necessary documentation required to bill health insurance plans.
- Answer inbound calls from customers on a multi-line phone system; provide information to new and existing patients, troubleshoot common issues, work with the branch team and other departments to find appropriate resolutions and escalate queries or concerns when necessary.
- Requests health plan authorizations/information as required; either electronically or verbally.
- Collect credit card payments and billing information, reconcile daily receivables, and submit to the lock box.
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