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Billing Customer Service Representative
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- Opportunity to work hybrid remote after training / proving yourself in the role
- They will be answering inbound calls from patients regarding their bills.
- The SBO Customer Service Specialist has a thorough knowledge of WWT & UI Health insurance contracts as the unit deals regularly with complex policy and procedural issues that involve contract compliance with regard to HMO, PPO and government payers.
- INBOUND CALLS: Answers patient calls regarding the balances or questions, they have about their statements.
- Assists patients with understanding their statement balance and provide the available payment option that best suits their needs.
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