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Bilingual Spanish Customer Service Representative
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$15 an hour
- As a Customer Service Representative (Bilingual Spanish) in Melbourne, Florida , you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
- Promptly processes, answers, and/or resolves customer inquiries and concerns, determining the appropriate actions based upon job aids, research, and existing desktop solution tools and taking the appropriate action with utmost priority and speed, to ensure service level metrics are achieved.
- Master desktop applications, such as Smartt Scripts, Siebel, Intranet, Documentum, Search engine, etc.
- Ensure that all customer contacts are properly logged into Siebel, the CRC's contact system, to allow for an accurate historical view of customer's contacts with the CRC; Manage follow-up Log and audit documentation of customer files.
- Liaise with various CRC departments, i.e. Research etc.
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