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Bilingual Customer Service Representative
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Full-time
- ZoomOnline aims to provide an exceptional customer experience by offering fast, uncapped, affordable Wi-Fi-enabled internet service.
- Connecting exclusively through Zoom Technology Group’s fiber infrastructure and network.
- We are a collaborative, creative, entrepreneurial team building a vibrant and dynamic brand where people who want to make a difference can grow their careers.
- The Bilingual Customer Service Representative handles all customer queries (FAQ, service, billing, and level I tech support), accurately logs inquiries to update customer data, and interacts with customers via inbound and outbound calls, messaging, social media, and email.
- Respond to customers inquiries via phone, text, chat, email or social media
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