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Bilingual Customer Service And Sales Advisor (Spanish)
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- The Bilingual Customer Service and Sales Advisor serves as part of the front line team at EPB that provides courteous, efficient, and accurate customer service.
- This team handles connects, disconnects, installs, removals or changes to EPB services, account inquiries, credit arrangements, outage reporting, and processing customer payments, etc.
- The Bilingual Customer Service and Sales Advisor is also responsible for residential fiber optics sales, signing up new Fiber Optics customers as well as making changes to customer accounts and upselling new products or services when appropriate.
- The Bilingual Customer Service and Sales Advisor is also responsible for first level troubleshooting for Fiber Optics customer issues.
- Bilingual Customer Service and Sales Advisors are considered disaster recovery employees and, as such, are required to work periodically from home and must meet the requirements of the "Work at Home Call Center Policy."
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