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Bilingual Client Relationship Manager
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$41,600 - $70,000 a year
Full-time
- Drive HairClub’s vision to be the trusted leader in total hair solutions for all, helping people discover their true confidence and achieve their goals.
- The Client Relationship Manager is responsible for growing member base, meeting Recurring Sales revenue and drivers while delivering the Ultimate Client Experience (“UCE”).
- Ultimate Client Experience: Actively manages memberships and ensures that clients receive all services and products to which they are entitled and that renewals are processed accurately and on time through daily review of benefits, room visits and proper follow through.
- Promotes membership upgrades, add-on’s opportunities to increase memberships through renewal of benefits, performing past-member outreach and fee management activities.
- Communicates daily with styling team, Center Manager, Image Consultant and Center Administrator to evaluate client experiences, troubleshoot/problem solve issues and construct win-win solutions leading to the delivery of the UCE. Maintains documents, policies and procedures in accordance with company standards relating to but not limited to, contract compliance.
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