National Guard Employment Network

The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers.. The Bilingual Cantonese Customer Service Representative is responsible for delivering a positive application experience for prospective policyholders of New York Life. The Call Center Representative places outbound calls to and services inbound calls from policy applicants to collect and compile key data points that support the policy underwriting process.. Trigger alerts to the Agent, General Office staff and/or Underwriter when necessary.. Must be fluent in Cantonese. Customer Service Representative will undergo a comprehensive on the job training environment to learn about the insurance industry, product and policy provisions and transaction processing.

customer service representative

Job Description ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. The Bilingual Cantonese Customer Service Representative is responsible for delivering a positive application experience for prospective policyholders of New York Life. The Call Center Representative places outbound calls to and services inbound calls from policy applicants to collect and compile key data points that support the policy underwriting process. Primary Responsibilities: Conduct inbound and outbound applicant interviews with both expediency and accuracy to collect and compile key data points that support the policy underwriting process. Use various systems to: access the applicants' phone number to dial calls; manage and update the call disposition; and conduct the interview. Assist underwriters during the underwriting process by conducting follow up calls with applicants for additional information. Access databases and website (e.g., medical dictionaries, underwriting references, medication and/or physician look ups) at point of call. Trigger alerts to the Agent, General Office staff and/or Underwriter when necessary. Handle status inquiries from applicants, Agents, General Office personnel and underwriters. Handle interviews of higher complexities such as applicants who may have more remarkable personal and health histories; and with applicants applying for higher coverage amounts. Research special cases and disposition them appropriately. Operate with a continuous improvement mindset, providing feedback and suggestions to improve the telephone interview application process to immediate manager. Qualifications: <ul><li>1+ years experience in a customer service environment (highly preferred).</li><li>Must be fluent in English (Verbal & Written), excellent written, verbal and interpersonal skills required. </li><li>Background in medical terminology and/or life insurance underwriting (preferred but not required). </li><li>Demonstrated passion for continuous improvement and service excellence </li><li>Strong computer skills highly preferred</li><li>Must be fluent in Cantonese</li></ul> Training & Development: Customer Service Representative will undergo a comprehensive on the job training environment to learn about the insurance industry, product and policy provisions and transaction processing. Coaching and feedback is provided to help you gain the necessary skills to be successful. Schedule for this position: Sunday:OFF Monday:2:30PM-10:00PM EST Tuesday:2:30PM-10:00PM EST Wednesday:2:30PM-10:00PM EST Thursday:2:30PM-10:00PM EST Friday:OFF Saturday:9:45AM-5:45PM EST Salary Range: $32,500-$50,000 Overtime eligible: Nonexempt Discretionary bonus eligible: Yes Sales bonus eligible: No Additional Qualifications/Responsibilities <ul><li>1+ years experience in a customer service environment (highly preferred).</li><li>Must be fluent in English (Verbal & Written), excellent written, verbal and interpersonal skills required. </li><li>Background in medical terminology and/or life insurance underwriting (preferred but not required). </li><li>Demonstrated passion for continuous improvement and service excellence </li><li>Strong computer skills highly preferred</li><li>Must be fluent in Cantonese</li></ul>

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