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Bilingual Call Center Representative
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Full-time
- Essential Functions Movement between service center roles, described above may take place to support business needs and seasonal volume, throughout the year.
- Examine, review, process, calculate and (a) pay claims based on information, plan design, insurance filings, documentation and reports; or (b) administer payments based on plan information and documentation, in a timely manner.
- Proactively engage participants, anticipate their needs, offer assistance and solutions.
- Maintain confidentiality and keep department, client and participant HIPAA compliant.
- Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.
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