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Bell Person
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Full-time
- PURPOSE AND OBJECTIVES OF POSITION Provide exceptional and prompt service to ensure guests memorable stays while delivering all Forbes, Leading Quality, Brand standards and departmental procedures at all times.
- Through proficient knowledge of the standards and the ability to deliver anticipatory sincere service, increase guest loyalty ESSENTIAL DUTIES AND RESPONSIBILITIES · Follow all service standards at every interaction with a guest such as brand and Forbes Standards · Retrieve guest items from cars, busses, vans and carts.
- Deliver packages accurately to in-house guests · Deliver requested amenities, faxes, gift amenities, as well as all other requested items not listed · Promote hotel facilities including Grana, The Fed, Private Kitchen · Contribute to positive working team environment · Communicate all challenges and possible guest related inquiries to supervisor or appropriate department and ensure of follow through · Post in designated areas and be ready to provide exceptional and prompt service at all times.
- Ensure to communicate with front of the house colleague anytime stepping away from the posted areas · Actively participate in a daily audit process to ensure consistent delivery of service · Complete paper work (i.e. gift bag delivery) in neat, timely and accurate manner · Reports suspicious behavior or hotel patrons to hotel security personnel · Navigate bell cart through public areas, guest room corridors and to elevators.
- Requires physical stamina to stand, lift, carry and walk continuously for duration of shift · Must be available to work various shifts including weekends and nights · Familiarize daily events, group and VIPs at the beginning of each shift · Assist guest flow through hotel giving assistance and directions to restaurant and other guest / client facilities · Listen and respond to guest inquiries using a positive, clear speaking voice.
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