Dollywood

We are seeking a Banquet Captain for Dollywood Resorts who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand.. The right Banquet Captain checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.. Assists the Banquet Manager in entering HotSos maintenance repair tickets and or cleaning schedules for all banquet equipment and facilities.. Ensures accurate daily sales reconciliation and time and attendance records are completed and provided to Banquet Manager and or Director of Banquets.. Tennessee Alcohol Board Commission (TABC) Certification, Required.

banquet captain

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day at Dollywood Resorts, which include over 600 rooms and 15 Food & Beverage outlets, all located in the Great Smoky Mountains of East Tennessee. Our future plans include growing our resort footprint to over 1200 rooms across five resorts at Dollywood. Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It's not a difference you can touch or see - it's a difference you can feel. We are seeking a Banquet Captain for Dollywood Resorts who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand. We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Banquet Captain checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. Summary of Essential Functions and Responsibilities <ul><li>Must be well organized and efficient. Performs planning and organizing of functions for the banquet department, including maintaining the banquet logbook, temperature log books, consumption sheets, maintaining and updating banquet event function sheets.</li><li>Checks banquet rooms and banquet back of house areas for cleanliness, proper set up, sufficient supplies, and equipment.</li><li>Open Communication with management and hosts that may include evaluations of hosts, minor scheduling and complete training of service hosts.</li><li>Monitors functions to ensure steps of service are followed.</li><li>Assists the Banquet Manager in entering HotSos maintenance repair tickets and or cleaning schedules for all banquet equipment and facilities.</li><li>Supervises the food and beverage services of banquet functions, including set-up, service, and breakdown.</li><li>Coordinates function details with banquet, conference planning, and kitchen staff.</li><li>Conduct Pre-Shift meetings with banquet service hosts before each event.</li><li>Coordinate food pickup in the kitchen and have all functions ready and hosts in position 15 minutes prior to every function/event.</li><li>Inspects food products to ensure quality and quantity guidelines are followed.</li><li>Ensures all BEO checks are accurately compiled, and submitted for billing to the group folio.</li><li>Ensures accurate daily sales reconciliation and time and attendance records are completed and provided to Banquet Manager and or Director of Banquets.</li></ul> Management reserves the right to change and/or add to these duties at any time. Education and Experience Required <ul><li>Must be at least 18 years old.</li><li>High school diploma or equivalent, Required.</li><li>One (1) year of foods/banquet service experience, Required.</li><li>Supervisory experience, Preferred.</li><li>Must be able to obtain Serve Safe certification within first 30 days.</li><li>Tennessee Alcohol Board Commission (TABC) Certification, Required.</li><li>Basic Computer Skills, Required.</li><li>Must be able to pass a drug screen and background check.</li></ul> Knowledge, Skills and Responsibilities <ul><li>Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed.</li><li>Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees.</li><li>Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in work.</li><li>Must be self-motivated and disciplined.</li><li>Must be able to prioritize and complete work assignments on a timely basis.</li><li>Must maintain strict confidentiality and judgment regarding privileged information.</li><li>Must be committed to continuous improvement.</li><li>Must have professional appearance with good personal hygiene.</li><li>Must promote and support a "team" work environment by cooperating and helping co-workers.</li><li>Must be able to be productive in a fast-paced, dynamic environment.</li><li>Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays.</li><li>Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines.</li><li>Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills.</li><li>Must show appreciation of others.</li></ul> The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.

START NEW SEARCH