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Availability Manager
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- Candidate will man a 24/7 watch center that monitors enterprise networks, printers, and other services within the contract’s scope of responsibility, report anomalies, engage on-site technicians or request support through the call-in process, and track/report progress, and author an After-Action Report
- Serves as the contract’s 24/7 POC for contact/interface with customer leads.
- Support IAVA reporting as needed, and engage vendor partners to support Walk Out requests.
- Participates in meetings with multiple contract, vendor partner, and customer leaders.
- Participates in outage coordination and other operational support activities as required.
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