Williams AV

This network designs and installs the products in venues ranging from classrooms and courtrooms to houses of worship and stadiums, while consumer products are used daily in homes worldwide.. This salaried (exempt) position reports to the Customer Care Manager.. The AV Network & Technical Support Specialist is part of the Williams AV Tech Blue team and is responsible to internal and external customers and sales teams globally for product support, system integration designs, product demonstrations, and product training across all of Williams AVs product families and associated accessories.. Conduct product demonstrations at trade shows, regional events and installations, tailoring each presentation to specific audience needs. Aggregate and document product and service requests to assist Sales & Marketing teams

technical support specialist

Hear. See. Engage.Headquartered in Eden Prairie, Minnesota, Williams AV designs and manufactures assistive communication technology eliminating barriers to enhance understanding.The companys product portfolio includes assistive listening, wireless intercom, and systems supporting human interpretation to enhance interpersonal communication. Williams AV, whose name is synonymous with innovation, quality, and service, has a global network of distributors and integrators spanning over 60 countries. This network designs and installs the products in venues ranging from classrooms and courtrooms to houses of worship and stadiums, while consumer products are used daily in homes worldwide.Williams AV has a culture represented by these values:Lead with Curiosity we meet change with curiosity, opportunities with creativity, and challenge with resourcefulness delivering innovation that matters.Prioritize People we value each other. We invest in each other. We collaborate and celebrate with each other.Own It We are empowered to make our company better. We think big, move fast, and make it happen.Be There We are trusted experts for our partners, committed to providing support and solutions when its needed most. Our partners success is our success.This salaried (exempt) position reports to the Customer Care Manager.The AV Network & Technical Support Specialist is part of the Williams AV Tech Blue team and is responsible to internal and external customers and sales teams globally for product support, system integration designs, product demonstrations, and product training across all of Williams AVs product families and associated accessories. This role is integral in helping Williams AV achieve sales and profitability objectives, while providing world class service to our customers and partners.RESPONSIBILITIESDevelop expertise in assistive communication solutions and their application across diverse markets and scenariosProvide technical support for all products including installation, configuration, monitoring and troubleshooting to end-user customers, consultants and channel partners through phone, email or onsite assistanceAcquire in-depth knowledge of design and simulation tools that adhere to industry standards and best practices to ensure superior qualityServe as valuable resource for existing and potential customers by evaluating requirements and LAN/WAN network specifications in relation to the utilization of network-enabled productsCollaborate with Regional Sales Managers and Manufacturers Representatives to create and deliver materials that communicate the value proposition and demonstrate seamless product integration in various environmentsConduct product demonstrations at trade shows, regional events and installations, tailoring each presentation to specific audience needsUse CRM system to document daily interactions with customers, consultants, and specifiers in order to facilitate communications with other functional areas of the business and territory partnersDevelop product training, installation and troubleshoot videos as requestedReview product technicaldocumentation and sales guides periodically for updates and accuracyProvide technical documentation including CAD standards, parts list and specifications to architects and consultants for bidsCollaborate with cross-functional partners to create Master Format Specifications, design examples, white papers, and improve overall product documentationRecommend product modifications and ideas based on feedback from consultants, field personnel, and end users Stay informed about market and industry trends, competitors, and leading customer strategiesAggregate and document product and service requests to assist Sales & Marketing teamsWork closely with other members of the TechBlue team to cross-train on product and market knowledge and provide customer supportIdentify opportunities to enhance product quality and functionality by providing input to product management and engineering teamsRESPONSIBILITIES A Bachelors Degree or equivalent work experiencePrevious technical support and/or customer service responsibilitiesComprehensive knowledge of AV integration techniques and networked hardware/software applicationsCRM system experienceExperience with wired/wireless network hardware (Cisco, Ruckus, etc.)Proficient in all Microsoft Office Programs PREFERRED QUALIFICATIONSExperience with Williams AV or equivalent assistive communication productsFamiliarity with web conferencing platforms (Zoom, MS Team, GoTo Meeting, etc.)Experience with EASE acoustic simulation software, & CADSalesforce CRM experienceExperience in sales or account managementYOUR SUCCESS WILL BE MEASURED BY YOUR ABILITY TO: Set an example for others following WAVs valuesDemonstrate and promote the capability and willingness to adapt to new, different and changing requirements and assignments driven by business needsImplement sustainable processes and change within WAVBuild trusted relationships that help develop the culture of excellenceBring forward innovative and differentiated solutions based on the needs of the business strategy

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