Upvote
Downvote
Automotive Technical Support Line Manager
Share Job
- Suggest Revision
$89,400 - $120,000
Full-time
- SUMMARYThe Technical Support Line Manager provides direction, leadership, and development to staff of the Technical Service Support Line call center (also known as Technical Helpline or Techline).
- PRIMARY RESPONSIBILITIES Manages the Technical Service Representatives and Sr. Technical Service Representative of the Technical Helpline, including hiring, scheduling, coaching, training, individual development, and performance management.
- Responsible for on-going transition to Outbound Call Center activity as well as development of remote Techline representation Monitors call answering, interactions, and system data entry for quality and timeliness of response from Technical Service Representatives.
- Holds bi-weekly meetings with the Techline team as an information gathering and sharing opportunity.
- Manages the process for clearing memory on Original Equipment Manufacturer (OEM) components.
Active Job
Updated TodaySimilar Job
Relevance
Active