Christian Brothers Automotive

Shop Foreman / Lead Automotive Technician. The Shop Foreman / Lead Technician is responsible for diagnostic excellence, managing shop workflow efficiency and assisting technicians to maximize their weekly performance.. Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first.. All 270+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools.. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.

lead technician

Job Description 
Job Title:

Shop Foreman / Lead Automotive Technician

Location: 

2820 Sarah Lane Waunakee, WI 53597

Job Overview:

The Shop Foreman / Lead Technician is responsible for diagnostic excellence, managing shop workflow efficiency and assisting technicians to maximize their weekly performance. This position works very closely with the Service Manager to oversee the quality of work on customer vehicles, maximizing shop efficiency and is bonused on shop hours generated. 

We are looking for seasoned leader who is energetic, upbeat and a master of their craft for all makes and models. Our culture is highly protected so candidates must have a positive attitude and be able to raise others to higher levels of performance. The technicians we are looking for must seek out solutions to tough problems with a strong passion for doing what’s right for our customers.

Responsibilities include, but are not limited to:

Work with the Service Manager to distribute work to technicians.
Manage and oversee individual technician workloads and overall workflow in the service area.
Oversee technician team progress through internal training requirements and coach technicians to prepare for ASE and internal Christian Brothers certifications.
Train and mentor new technicians. This position will sign off on technician skills. 
The position will conduct or oversee all diagnostics for vehicles coming through shop; helping other technicians diagnose and repair vehicles when necessary (i.e., misdiagnosis, employee development, etc.)
Conduct quarterly technician performance touchpoints to establish and monitor the progress of career goals and employee performance.
Manage technician team building opportunities. 
Educate technician team to uphold brand and quality standards of the team to troubleshoot customer concerns quickly and effectively.
Manage and maintain shop supplies and equipment. 
Monitor bulk fluid levels.
Monitor shop efficiency through technician hours reports and ticket audit process.
Manage scan tool subscriptions.
Distribute shop housekeeping tasks among all technicians by promoting our high standards of safety, cleanliness, and organization.
Manage and oversee technician work schedule.
Enforce safety regulations and protocols. 
Work closely with the service department and effectively communicate customer concerns and assist with customer complaint resolution when necessary. 

 
Qualifications 
Qualifications: 

Positive attitude and a desire to serve customers.
ASE certifications highly prefered 
7+ years of experience as an automotive Lead Technician
Excellent automotive diagnostic skills
A strong investment in tools
Ability to Flag 30+ hours per week and meet workflow time management demands.
Capable of diagnosing and repairing all makes/models of vehicles.
Meet or exceed hourly goals.
Aptitude for learning additional skills and processes.
Professional appearance and strong communication
A desire for long-term career development

Physical Requirements:

Occasionally lift and/or move over 50 pounds.
Be able to work with tools on vehicles lifted above their head.
Work in tight spaces as dictated by the vehicle’s needed repair.
Have the needed dexterity to efficiently use hand tools.
Walk/stand for the majority of their workday.
Drive manual transmissions vehicles.
Efficiently navigate a computer

 
Additional Information 
Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 270+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.

All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.

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