Midwestern Auto Group

Automotive Service Advisor , European & Exotics. We are seeking energetic Automotive Service Advisors ( Audi, BMW, Volvo). Audi, Bentley, BMW, Ferrari, Jaguar, Lamborghini, Land Rover, Lotus, Maserati, Mini, Porsche, Rolls-Royce, VW, and Volvo.. Maintains company standards for ethical business practices, professional image, orderliness, customer service, and community relations. Prior experience as a service advisor or service writer preferred

automotive service advisor

Automotive Service Advisor , European & Exotics
We are seeking energetic Automotive Service Advisors ( Audi, BMW, Volvo) who enjoy providing premium customer service and want to be rewarded for their efforts. Established in 1957, MAG is the world’s largest group of European brands. Housing a total of 14 brands on our 65-acre campus. Our product line-up includes Audi, Bentley, BMW, Ferrari, Jaguar, Lamborghini, Land Rover, Lotus, Maserati, Mini, Porsche, Rolls-Royce, VW, and Volvo. Our Service Department features state-of-the-art equipment and the latest diagnostic tools to support our team and best serve our clientele. Our experienced technicians in our Service Department are factory trained and have in-depth knowledge of the vehicle’s operation and maintenance requirements. Service Advisor Responsibilities Greets customers promptly
Obtains customer and vehicle information
Clearly reports all vehicle symptoms as described by the customer
Meets with customers and determines their service needs
Determines and recommends needed maintenance base on age, mileage, and vehicle history
Prepares complete and accurate estimate of cost for labor and parts
Monitors the progress of each vehicle throughout the day, updating customers frequently
Verifies that final invoice matches work performed on the repair order
Increase customer satisfaction by building customer relations
Maintains company standards for ethical business practices, professional image, orderliness, customer service, and community relations
Increases profitability by maximizing sales & executing retail promotions
Oversee technicians working on customers’ vehicles, including their time management/efficiency, parts ordering, job completion times
Oversees and participates in quality control
Participates in the development and documentation of standard operating procedures as needed
Service Advisor Qualifications Prior experience as a service advisor or service writer preferred
Possess above-average phone and communication skills
Bring a positive, upbeat attitude to this role and be comfortable up-selling clients
Excellent follow-up and follow-through skills to ensure client satisfaction
Must have the ability to communicate technical information in non-technical terms to clients
Ability to evolve and adapt to changing business needs
Total Rewards: Commission Based Pay
Medical, Dental and Vision
Life, Short-Term, and Long-Term disability
Paid time off:vacation, holidays, and sick time
401K with company match up to 4%
Discounted manufacturers’ lease programs
Service and parts discounts
Flexible work schedules, including no late evenings, day off during the week
NO work on Sundays
Career Growth: Training and Development opportunities
Growth & Promotional Opportunities
Career Mobility across 14 European brands
MAG is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor. The following questions are entirely optional. To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more .
Human Check *
I consent to be contacted over SMS/Text for this job. #J-18808-Ljbffr

START NEW SEARCH