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Autobody Collision Shop Customer Service Rep
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Full-time
- Position Title: Customer Service Rep Department: Operations Reports to: Location Manager Position Summary: The Customer Service Rep is responsible for providing exceptional customer service to all customers and business partners of Chilton Auto Body throughout the repair process.
- Must have autobody collision experience and knowledge of CCC One. Responsibilities: Review with customers and walk-through the repair process: Greet customers by phone or in-person; explain to customers about the collision repair process, including insurance claims information, processing, and payment procedures.
- The Customer Experience Representative is responsible for establishing an effective relationship with each customer to support a positive customer experience.
- Complete vehicle intake process: This includes mapping damage, photographing vehicles, and documenting work files per company and repair partner standards.
- Perform administrative tasks: Administrative tasks include collecting payments, updating rentals management portal (ARMS), supporting location manager with expense documentation (updating RHO), and conducting Accounts Receivable follow-up.
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