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Audio Visual (AV) Maintenance Technician - Tier 2
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$68,000 - $75,000 a year
- EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture.
- The Audio Visual (AV) Maintenance Technician - Tier 2 supports Tier 2 video conferencing equipment and provides ongoing Video Conferencing Technical Support to the client.
- This position is responsible for resolving issues related to in-room technology; AV/VC equipment failure, physical malfunction and software configurations and conduct root cause analyses to improve processes and trend reoccurring issues to improve service.
- White glove VC technical support for C-suite and high level management
- RCA reported network related call escalation issues
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