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Associate Software Support Specialist
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Full-time
- The Associate Software Support Specialist will provide basic-level software support for Tyler clients in the use, functionality, and understanding of our products and databases for issues that are easily solved.
- This is an entry-level position, learning how to ensure timely resolution of client software issues through data analysis and functionality troubleshooting using multiple development tools, best practice communication, team coordinated testing, and other available tools for resolving issues.
- The Associate Software Support Specialist is expected to continually grow and expand knowledge of the product.
- Provides inbound phone, web or email software support to resolve client inquiries and problems which are easily solved.
- Performs Quality Assurance testing for software module upgrades/changes.
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