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Associate Service Desk Technician
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$20.5 - $27 an hour
Full-time
- Mechanics Bank is currently searching for an Associate Service Desk Technician to join our team in Irvine, California.
- Under general supervision, responsible for providing Information Technology Services (IT) support in a corporate service desk environment by resolving software and hardware issues remotely and occasionally on-site.
- Responsible for adhering to established Bank security and/or emergency preparedness procedures.
- Responsible for awareness and adherence to departmental procedures and policies for established services provided within the Service Desk. Answers, analyzes, and prioritizes incoming calls, voice mails, Service Desk incidents and requests for assistance from end-users experiencing technical issues with hardware, software, networking, mobile devices, and other computer-related technologies.
- Monitors Service Desk incidents and requests assigned to the IT queues and processes them on a “first-in-first-out” basis as well as priority.
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