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Associate Relationship Manager, E-Commerce - El Segundo, CA Or
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Full-time
- Conducts root cause analysis (RCA) and creates Impact Reports to determine the causes of non-highly complex an issue to forward resolve.
- Performs necessary follow-ups related to order management – including but not limited to – back orders, invoice issues, open orders, customer complaints, and order blocks.
- Teams up with Relationship Managers to facilitate large deals using the White Glove Program and has a full understanding of how to execute the large deal process.
- Supports the Relationship Manager and/or Supervisor on strategic initiatives when additional support and expertise is required.
- Ability to use general office equipment, including telephone, adding machine, copier, fax, etc.
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