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Associate Customer Experience Rep
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- For over 45 Years, Service King has been a collision repair operator of choice, with 350 locations in 24 states with a mission to provide a secure, fulfilling workplace that motivates our teammates to deliver safe, superior repairs with excellent customer service.
- The Associate Customer Experience Representative will acquire a working level of technical knowledge about the auto-collision repair process, including how to take a standard photo package and complete basic vehicle mapping.
- Greet customers by phone or in-person; educate customers about the collision repair process (high level overview), including basic insurance claims information, processing and payment procedures
- Provide routine repair status updates to customer via call or text based on an established communication cadence, answer customer calls and connect customers to the appropriate Customer Experience Representative(s) or Senior Customer Experience Representative(s) for answers to more detailed questions about technical aspects of the repair process
- Administrative tasks may include collecting incoming payments, updating ARMS/rental matching and conducting AR follow-up calls
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