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Associate Application Support Engineer
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- Associate Application Support Engineer
- Lanvera is a leading CCM (Customer Communications Management) outsourcing and technology company specializing in the design, production, and delivery of secure customer communications including invoices, statements, tax forms, collection letters, compliance notices and other business critical documents to any delivery channel including print, electronic and mobile platforms.
- The Associate Application Support Engineer is a versatile member of a client facing technical (DevOps) team supporting custom developed and 3rd party applications.
- Triage and resolve complex application tickets/issues, including follow-through Root Cause Analysis (RCA)
- Develop and leverage application centric Key Performance Indicators (KPI's) to identify inefficiencies, streamline processes and drive informed decisions
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